Privacy Policy
Aesthetidocs Limited ("Aesthetidocs") is committed to protecting your personal information and respecting applicable data protection laws around the world. This privacy policy explains how we do this, and it applies to your use of our websites, products, and services.
How we use your personal information
We use personal information in order to promote and provide the Aesthetidocs software service, to ensure the security of our websites, and to run our business. We have set out below more information on the categories of personal information that we collect, the specific ways in which that personal information is processed by us, the legal bases which permit us to do this, and the types of partners with whom we share your personal information.
What information does Aesthetidocs collect?
- Your name, username, and password
- Your address, email address, and phone number
- Your payment details
- Your marketing preferences, including any consents you have given us
- Information related to the browser or device you use to access our websites
- Records of your use of Aesthetidocs services
- Any personal medical information you submit to us when completing any of our forms, documentation or otherwise provided by you as part of booking and managing your appointment with your chosen clinic
How does Aesthetidocs use your information?
We use your information as follows:
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To fulfil a contract with you or take steps at your request before this:
- When you use our platform to create and manage a booking with a clinic
- Providing information and technical support if you ask for this
- Contacting you with information about changes to services
- Handling credit card information provided through our websites using PCI-compliant payment services
- Storing and analysing your information in order to review and progress your job application if you apply to work with us
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As required by Aesthetidocs to conduct our business and pursue our legitimate interests, in particular:
- Giving you access to our products or services
- Providing you with different content within a product or service, depending on how you use that product or service
- Letting you know about Aesthetidocs products and services by post, email, and phone in accordance with your marketing preferences and laws relating to direct marketing
- Analysing how you use Aesthetidocs products and services so we can improve our levels of service and develop future products and services, including through the use of surveys
- Ensuring the security of Aesthetidocs websites and information technology systems and protecting our rights.
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Where you give us consent:
- Where we need your consent to process your medical and other sensitive personal information
- If we need your consent in order to send marketing for Aesthetidocs products and services to you
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For purposes which are required by law:
- Sharing your personal information in order to comply with legal obligations to which Aesthetidocs is subject.
How will Aesthetidocs share your information?
We share your personal details:
- Within Aesthetidocs in order to carry out the processing described above
- With such clinics or treatment providers with whom you are seeking to make and manage a booking or appointment
- With third party service providers who process your information on Aesthetidocs’s behalf for the purposes above – such as payment processors, or IT service providers
We will also share your personal information:
- If we think this is necessary to in order to protect the rights, property, or safety of Aesthetidocs, our employees, our commercial partners, or our customers. This includes sharing information for the purposes of fraud protection and credit risk reduction
- With government authorities and/or law enforcement officials if required by law.
Giving and withdrawing your consent, and updating your personal information
Where your consent is required for us to process your personal information, we will ask for your consent at the point at which you provide your data. You have the right to withdraw that consent at any time. You can also update your personal information at any time. If you wish to do either, contact us at support@aesthetidocs.com .
Storing your personal information
Your personal information may be stored and processed outside of the country where it is collected, including outside of the United Kingdom or the European Economic Area. When transferring information to others, within the UK, the EEA or otherwise, we ensure that appropriate and suitable safeguards and technical measures are in place to protect your personal data. To do this, we make use of standard contractual clauses that have been approved by the UK authorities and the European Commission with our suppliers, or we implement other similar measures required by laws around the world.
We will only keep records of your personal information for as long as is reasonably necessary for the purposes for which we have collected it, and in order to comply with any statutory or regulatory obligations in relation to retention of records. We respect requests to stop processing your personal data for marketing purposes. This includes keeping a record of your request indefinitely so that we can respect your request in future.
Your rights
You have the right to request access to and rectification or erasure of personal information, the right to restrict processing of your personal information, and the right to object to processing of your personal information. You have the right to object to your personal information being processed on the grounds of Aesthetidocs’s legitimate interests. You have the right to object to us sending you direct marketing and profiling you for the purposes of direct marketing. You have the right to lodge a complaint regarding our processing of your personal information with a data protection supervisory authority in a country where you live, work, or where you believe a breach may have occurred.
Contacting us
The data controller for our websites, products and services is Aesthetidocs Ltd of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.
You can contact us by email at support@aesthetidocs.com .
If you wish to contact our Data Protection Officer, please email dataprotection@aesthetidocs.com .
Privacy Policy
Our website address is https://roseneathskinclinic.com.
Roseneath Skin Clinic is committed to ensuring the privacy of our patients, staff, website visitors and email subscribers. This policy explains what personal data we may collect and how we use it. The Data Protection (Bailwick of Guernsey) Law, 2017, requires us to provide certain information to you. We provide this through this Privacy Policy. This applies to personal data collected by Roseneath Skin Clinic Limited.
Responsibilities
Ann Chamberlain shall be responsible for ensuring the safe and secure handling of personal data at Roseneath Skin Clinic.
We will only use data to improve your experience of our services.
We will only use your sensitive personal data to ensure your care and safety.
Who we are
‘Roseneath Skin Clinic’ is the trading name of ‘Roseneath Skin Clinic Limited’ and is a Limited company registered in Guernsey.
The use of terms ‘we’, ‘our’ and ‘us’ refers to ‘Roseneath Skin Clinic Limited’.
We are, in almost all circumstances, what is called the ‘Data Controller’ of your personal data. We are responsible for deciding how we hold and use your data, taking care of your data and ensuring that anyone we work with, who might need to access your data, also takes care of it and follows our rules. I
You can contact our Data Protection Officer, Ann Chamberlain, at:
ann@roseneathskinclinic.com or write to:
Data Protection Officer, Roseneath Skin Clinic, 19 le Pollet, St Peter Port, Guernsey GY1 1WQ.
Keeping your records
Roseneath Skin Clinic complies with the Data Protection Act 1998, and this policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.
The personal data that we hold
To provide you with a high standard of care and attention we need to hold personal information about you. The reason we need to keep comprehensive and accurate personal data about our patients is to be able to provide safe and appropriate care. This data includes:
If personal data is collected from interactions by email, through our website or through social media channels, and you do not go on to register as a patient with us, the data collected will be limited to your name, email address and contact details that you provide us with.
When personal data is collected
How we process the data
Retaining information
We will retain your personal records while you are a practice patient and after you cease to be a patient, for at least eleven years or, for children, until the age of 25, whichever is longer. Personal data that we process will not be kept for longer than is necessary.
Security of information
Personal data about you is held in the practice’s computer system. The information is not accessible to the public; only authorised members of staff have access to it. Our computer system has secure audit trails, and we back up information routinely.
Disclosure of information
To provide proper and safe care, we may need to disclose personal information about you to:
Disclosure will take place on a ‘need-to-know’ basis. Only those individuals or organisations who need to know in order to provide care to you – or in order to ensure the proper administration of Government (whose personnel are covered by strict confidentiality rules) – will be given the information. Only the information that the recipient needs to know will be disclosed.
In very limited circumstances or when required by law or court order, personal data may be disclosed to a third party not connected with your health care. In all other situations, disclosure that this Code of Practice does not cover will only occur when we have your specific consent.
Where possible, you will be informed of these requests for disclosure.
Access and other rights
If you disagree
If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with the Data Protection Officer, Ann Chamberlain. You have the right to object, but this may affect our ability to provide you with appropriate care. If you believe your information is not being handled properly, you have the right to complain to the data commissioner.
Reporting a Complaint to the ODPA
If you are concerned that your data protection rights have not been respected and have not managed to resolve the matter us direction, you can make a complaint to the ODPA. Their contact details are below:
Address: Office of the Data Protection Authority, St Martins House, Le Bordage, St Peter Port, Guernsey GY1 1BR
Relationships and communications
We may process your data to manage our relationships, communicate with you, provide support services, or handle complaints. This may be done via email, SMS, post or telephone. The legal basis for this processing is our legitimate interest in communicating with our website visitors, social media followers, patients and staff and the proper administration of our services and business.
Direct Marketing
We may process your data for the purposes of creating, targeting and directing marketing communications by email, SMS, post or making contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors, social media followers and patients.
Research and Analysis
We may process your data to research and analyse the use of our website, social media or services and analyse other interactions with our business. The legal basis for this processing is our legitimate interests: monitoring, supporting, improving and securing our website, social media pages and business generally.
Use of Website
We take our data protection responsibilities seriously, and our privacy statement applies to your use of our website, www.roseneathskinclinic.com. You agree with this privacy statement by accessing and continuing to browse and use our website. Please do not use our website if you disagree with any part of this policy or privacy statement.
If you fill in the data collection form on our website, we may collect and store your information, including name, date of birth, address, and contact number(s). By providing us with your email address and completing this form, you are consenting to joining our mailing list. We understand that the data collected is sensitive and personal data. By using our website, you are consenting to the automatic collection of information from your visit. This includes (1) technical information, including the IP address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. (2) Information about your visit, such as the URL, clickstream through our website, errors, length of visit, page interaction information, phone numbers used to complete our online forms or call us and any other metrics that identify user behaviour and habits of website visitors.
By visiting our website, you consent to the use of cookies to distinguish you from other visitors. We cannot use cookies to access your computer or any other information or data other than the information you choose to share with us.
How to stop marketing messages from us
There are several ways to stop receiving marketing messages from us. Please note these actions will only stop emails that are not related to booking confirmation, payments or medical aftercare. You may still receive email correspondence from Roseneath Skin Clinic, for example, emails to confirm your appointment.